Job Scope:
Ensure all claims are registered/recorded meanwhile keep maintaining the claim list to the latest status.
Handle all customer claims in time according to company claim process/RMA process incl. scheduling rework/repair period in a cross functional team
Create and present monthly customer claim report to the supervisor as well as the corresponding team
Organize and host regular review meetings with internal team to identify potential risks based on the customer claimed facts so that corrective actions can be implemented timely and accurately.
Follow-up/verify the defined corrective actions to ensure the potential failure risk is eliminated to close the claim
8D report/analysis report creation
Communicate with RAFI group worldwide to offer/gain information/support
Other tasks assigned by the supervisor
Education and skill required:
Bachelor degree in a full-time university/college
Knowledge in electronics and metal parts processing is preferred
Business fluent in English is a must
MS office incl. Excel, Word and Visio
Be able to work independently as well as under time pressure
Experience required:
Min. 1 year customer complaint handling experience
