Mission:
- Apply the Activities defined in the Quality Improvement plan to achieve Customer Satisfaction for Quality
Responsibilities:
- Initiate the QRQC in QIM database – participate to the containment and validate the robustness of the containment
- Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities
- Update the APU quality tracking charts : Customer Returns - Cost of Non Quality …
- Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be completed to therefore comply with the Standard
- Participate in the eradication of Customer issues and Non Quality issues
- Along the APU QRQC meeting ensure that rules are respected and “Stop at first disagree” and “Stop at first no” are applied
- Perform the revision of the control plan after an issue
- Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval of changes in accordance with the 4M matrix
- Update the quality documents following a process related change
- Verify the continuous conformance of the process to generate product to specification in accordance with the control plans (machine capability – yearly product audit …)
- Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit demonstrating lower than 100%
- Represent Customer within Valeo on Quality matters (communication/Escalation)
- In case of APU Quality Leader position, he will report to this position and will not supersede APU Quality Leader and Site Quality Manager authority.
