首要职责
Principal Accountabilities:
Customer focus, to be the customer representative in company and work for customer satisfaction.
Quick response and interact with customers for both proactive (APQP) and reactive (Corrective Action Response) situations.
Communicate customer requirements to CGT other functions and ensure customer requirements are fully met.
Work as new project member and prepare quality documentation for customer product submission approval.
Customer complaint handling, initial 8D problem solving activities when necessary.
Register, analysis, track, follow up and record customer quality issues and cost.
Support CGT NA for China customer quality issues communicating and solving.
Internal Q-reporting (monthly, management meeting, etc.) coordinating of setup Quality Objectives (CPPM & COPQ)
Other task as assigned
学历及技能要求
Knowledge and Skill Requirements:
Computer proficiency including MS Word, Excel, and statistical/calibration programs.
Ability to interact professionally and build strong relationships with customers.
Expertise in design quality according to APQP process and customer requirements.
Experience with TS16949 automotive quality standard, strong communication and coordination skill also needed.
Experience in colour matching of printed roll goods manufactured using rotogravure printing BS in Manufacturing, Industrial or Quality Engineering.
Knowledge of Chemical industry and car interior material
Ability to travel
Proficient in the English language, both written and verbal skills.
