Agreement-based service execution:

Review new agreements. Verify customer assets, associated service products and material requirements to be delivered for each agreement.

Renew and plan the execution of existing agreements. Run the agreements-due-for-renewal report weekly. Review agreement profitability, apply agreed increases and issue notifications. Notify branch management of agreements needing a more in-depth review where the scope has changed or a more in-depth price review is needed or the customer for any reason objects to renewal.

Arrange sub-contracted services and equipment, including rentals.

Generate service requests (SR) and work packages (WP) and assign to field operatives.

Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.

Schedule and dispatch field operatives.

Review of job costs such as labor, expense and materials.

Review charge lines of completed work before sending to invoice.

Other duties assigned by line manager.

Skills & Knowledge:

•　　 Bachelor degree or above, major in electrical or mechanical engineering is preferred.

•　　 Above 3 years’ experience to support sales/service operations in manufacturing industry.

•　　 Prior experience with cranes is a plus.

•　　 Proficient in English and Microsoft office.

Behavioural Competencies:

•　　 Strong communication and collaboration skills.

•　　 Positive attitude and self-confident.

•　　 Ability to take ownership and responsibility.

•　　 Can work well under pressure.